Privacy Policy

Last updated: September 2, 2026

This Privacy Policy describes how Innate Biology (the "Site", "we", "us", or "our") collects, uses, and discloses your personal and sensitive health information when you visit, use our services, or make a purchase from innatebiology.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

 

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law, including the Australian Privacy Act 1988.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Information We Collect

1. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact Details: Name, billing address, shipping address, phone number, and email address.

• Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account Information: Username, password, security questions, and other details used for account security.

• Customer Support & Consultation Information: Information you choose to include in communications with us, including pre-consultation intake forms, health notes, and messages.

2. Sensitive Health & Genetic Information

To provide our specialized nurse-led DNA, MTHFR, and epigenetic consultation services, we may collect and process sensitive health information. This includes:

• Raw DNA data files (e.g., uploaded AncestryDNA or 23andMe data).

• Laboratory test results (e.g., SmartDNA Advanced Pathways test reports).

• Health histories, symptom profiles, and nutrient supplementation details.

Consent: We collect and process sensitive health and genetic information only with your explicit consent—for example, when you nominate Karen Curr (Innate Biology) as your practitioner with SmartDNA, upload raw data files, or complete pre-consultation health forms.

3. Usage Data & Automatic Collection

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include your IP address, device type, browser type, network connection, and details regarding how you navigate our Site.

4. Information We Obtain from Third Parties

We may receive information about you from third parties, including:

• E-Commerce & Service Platforms: Shopify (our website host).

• Payment Processors: Secure payment gateways (e.g., Stripe, PayPal) processing payment details on our behalf.

• Nominated Diagnostic Laboratories: Laboratory partners (e.g., SmartDNA) who route authorized genetic reports directly to us when you nominate Karen Curr as your practitioner.

How We Use Your Personal Information

• Providing Products and Services: Fulfilling orders, processing payments, arranging shipping, scheduling consultations, and delivering personalized DNA Blueprint reports.

• Nurse-Led Clinical Analysis: Evaluating biological pathways, methylation markers, and nutrigenomic data to prepare your 1:1 health consultations.

• Marketing & Communications: Sending store updates, educational articles, and promotional offers via email (you can unsubscribe at any time).

• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent or unauthorized account activity.

• Customer Support & Service Improvement: Responding to inquiries, optimizing our website experience, and managing customer relationships.

Handling & Protection of Genetic Data

Your genetic and health data is held to strict confidentiality standards aligned with professional nursing and Australian privacy regulations.

• No Sale of Health Data: We do not sell, rent, trade, or share your sensitive genetic or health information with third-party advertisers, data brokers, or marketing networks under any circumstances.

• Strict Confidentiality: Genetic reports and health intakes are accessed exclusively by Karen Curr for the sole purpose of conducting your clinical consultation and preparing your health recommendations.

Cookies and Tracking Technologies

We use cookies on our Site to power store functionality, remember user preferences, run analytics, and improve your browsing experience. For specific details on cookies used by Shopify, please visit Shopify Cookie Policy.

You can set your browser to remove or reject cookies; however, doing so may negatively impact your site experience or prevent certain features (such as shopping carts or booking portals) from functioning correctly.

How We Disclose Personal Information

In specific circumstances, we may share personal information with third parties for legitimate business purposes, including:

• Service Vendors: Third-party IT management, cloud storage providers, payment processors, and shipping/fulfillment partners.

• Professional Compliance: To comply with applicable legal obligations, legal processes, search warrants, or to protect the safety, rights, and security of our practice, clients, or the public.

• Corporate Transactions: In connection with a business reorganization, merger, or sale of assets.

Security and Data Retention

While no security measures are 100% impenetrable, we implement appropriate technical and organizational safeguards to protect your personal and health information.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and clinical record-keeping obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our Services are not intended for unsupervised use by children under the age of 18. We do not knowingly collect personal information online from children without verified parental or legal guardian consent. If you believe a child has provided us with personal information, please contact us immediately to have it deleted.

Your Rights (Australian Privacy Principles)

Under the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), you have the right to:

• Access: Request access to the personal and health information we hold about you.

• Correction: Request corrections to inaccurate, incomplete, or out-of-date information.

• Withdraw Consent: Withdraw your consent for us to process your health data at any time (note that this may prevent us from delivering consultation services).

• Opt-Out: Unsubscribe from promotional marketing emails at any time using the link in the footer of our emails.

To exercise any of these rights, please contact us using the details below.

Complaints

If you have a complaint about how we handle your personal or sensitive health information, please contact us directly so we can resolve the issue promptly.

If you are not satisfied with our response, Australian residents have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Post: GPO Box 5218, Sydney NSW 2001

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Innate Biology

Attention: Karen Curr

Address: 115 Mcminns Drive, Mcminns Lagoon NT 0822, Australia

Email: admin@innatebiology.com.au

Website: [https://innatebiology.com.au]